electron
support
in the unlikely event that there is a problem with your electron lights, you should return them to the local friendly electron dealer where you purchased them, together with proof of purchase,and they can deal with the warranty process. it's a simple process whereby we try to get you lit up and on the road again within 2 weeks. unfortunately the warranty doesn't extend to misuse or crash damage.
warranty info
all electron lights come with a two year warranty. usual terms and conditions apply.
in the extremely rare case of you having a problem due to a defect in the electron product, please return it to the local Electron Dealer where you purchased it, together with proof of purchase, and they will arrange for it to be sent for inspection.
faq
i've not used my lights for nine months and now the battery doesn't work. why is this?
the battery needs to be regularly charged in order to prolong its battery life. it is worth dragging it out the cupboard every now and then to charge over the summer months to prolong the battery life.
battery care
the battery prefers a partial rather than a full discharge. frequent full discharges should be avoided when possible, instead charge the battery more often and don't leave it dormant for too long.
what is the minimum requirement for lighting at night in the uk and why are electron lights not bs approved?
in the uk, the regulations governing bicycle lights are set out in the road vehicles lighting regulations 1989 and their subsequent amendments.[4]. the situation for lights is more complicated:
- a light with a steady mode is considered approved only if it conforms to bs 6102/3 or an equivalent european standard;
- a light without a steady mode is considered approved only if it flashes at a constant rate of between 60 to 240 flashes per minute and has a luminous intensity of at least 4 candela.
to get your lights approved to the british standard costs a lot of money and time. here at electron none of our lights are british standard, but instead we have spent the money making what we consider to be the safest lights on the market, trying to engineer both front and rear visibility with side visibility.
where can we find out about new electron products?
first news will appear here on the website so keep checking back.
do you sponsor riders?
at the moment we are not looking for any sponsored riders, but keep checking back.
what size handlebar/seat post do your front/rear lights fit?
using the rubber shims available, you should be able to get your electron lights fitted to practically any bike.
I have lost/broken/had stolen part x from my electron light. can I get a replacement?
most parts are replaceable; please see the spares page.
what is the ehp400/410 charger rating?
it is 4.2V 1amp charger.
